Returns & Refunds

1. What we will replace or refund, no argument

If a can arrives damaged, dented enough to compromise the seal, leaking, short-shipped, the wrong beer, or past its best-before date, we replace it or refund it in full. You choose which.

Photograph it and send the photo to hello@getsoma.store within 48 hours of delivery, with your order number. That is the entire process. We do not ask you to courier a broken can back to us, and there is no restocking fee.

If a whole order is affected, the delivery fee comes back too.

2. What we cannot take back

Beer is a perishable food product. Once a can has been opened, or has been out of our cold chain and in yours, we have no way to verify or resell it — so we do not accept returns of opened cans, and we cannot accept a return simply because you did not enjoy the beer.

That is not us being difficult about taste. If a batch is genuinely off — not to style, oxidised, infected, flat — that is a fault, not a preference, and it belongs in section 1. Tell us what tasted wrong and we will treat it as a fault.

3. Cancelling a pre-order

Pre-orders are paid now and shipped when the first batch is released, which means we are holding your money for a while. You can cancel a pre-order for a full refund at any time before it is dispatched, for any reason, by emailing us with your order number. No questions and no fee.

Once the order is dispatched it stops being a pre-order and section 4 applies instead.

4. Refusing a delivery

You can refuse a delivery at the door. If the goods are faulty, that is a fault and we refund in full including the delivery fee. If they are not, we refund the goods and keep the delivery fee, because that cost has already been spent getting the box to you.

5. How long a refund takes

We approve or come back to you within two working days of receiving your photo or cancellation.

Once approved, the refund is processed within 7–10 business days. Refunds go back to the original payment method — the card, UPI handle or wallet you paid with. We cannot redirect a refund to a different account; that is a rule of the payment networks, not ours.

Your bank may add its own settlement time on top of that. If it has been longer than ten business days from our approval and nothing has landed, tell us and we will chase it with the gateway and send you the reference.

6. Subscriptions

SOMA Club renewals can be paused, skipped or cancelled at any time before the next billing date, and the change takes effect from the following cycle. A box that has already shipped for the current cycle is covered by this page like any other order.

7. If we get it wrong

If you are not satisfied with how a return or refund was handled, write to hello@getsoma.store with "Grievance" in the subject line. We must acknowledge it within 48 hours and resolve it within 30 days under the Consumer Protection (E-Commerce) Rules, 2020.

Nothing on this page reduces your rights under the Consumer Protection Act, 2019, including your right to take the matter to a consumer forum where you live.